People Experience Assistant

Appleton, WI

JOB PURPOSE:

The People Experience Assistant plays a critical role as the first point of contact for visitors, volunteers, and partners at Feeding America Eastern Wisconsin (FAEW). This position supports the day-to-day operations of the organization by performing a blend of administrative, customer service, human resources and financial functions. In addition to building visitors, this role will professionally manage incoming calls, ensuring seamless connections to the right team member for exceptional service delivery. The People Experience Assistant will handle a wide range of tasks with professionalism and confidentiality, contributing to the organization’s mission of ending food insecurity solving hunger all while ensuring the seamless operation of front desk activities and fostering a welcoming environment.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Answer and route phone calls to appropriate staff members in various departments.
Assist with day-to-day HR functions, including screening resumes and coordinating interviews.
Support onboarding for new hires, preparing materials, and scheduling orientation sessions.
Schedule HR-related meetings, interviews, and events.
Assist in the preparation and distribution of policy updates, employee handbooks, and other materials.
Help organize team-building activities, company meetings, and holiday events.
Maintain and oversee the FAEW apparel inventory.
Handle sensitive information and ensure confidentiality in all HR-related matters.
Support employee surveys, collaboration initiatives, and follow-up actions as directed.
Oversee the management of incoming and outgoing mail to ensure efficient distribution.
Handle in-person monetary and food donations with care and professionalism.
Maintain inventory and order office supplies for staff as needed.
Oversee IT asset inventory tracking and office equipment allocation.
Clean and maintain common areas such as the front lobby, mailroom, and kitchen.
Develop and maintain an organized office filing system.
Carry out a variety of special projects as assigned.
Other duties as assigned.

MINIMUM QUALIFICATIONS:

Commitment to understanding and supporting FAEW’s mission, vision, and effective actions to end food insecurity and its causes.
Demonstrate the ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be open-minded of differing opinions and views.
High school diploma or equivalent related experience, preferred
One to three years of customer service and/or HR experience.
Strong organizational skills with ability to perform and prioritize multiple tasks with excellent attention to detail.
Professional presentation and phone etiquette.
Excellent interpersonal, written, and verbal communication skills.
Demonstrated proactive approach to problem-solving and strong decision-making capability.
Team-oriented, resourceful, and capable of working independently when necessary.
Forward-looking thinker who seeks opportunities and proposes solutions proactively.
Demonstrate the ability to successfully interact with individuals of different cultural backgrounds and beliefs, which includes willingness to try and understand and be open-minded of differing opinions and views.
Able to handle confidential information with discretion.
Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment.
Forward-looking thinker, who actively seeks opportunities and proposes solutions.
Ability to exercise good judgment and professionalism in a variety of situations.

PHYSICAL AND MENTAL DEMANDS:

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 25 pounds while moving files or small to medium packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

WORKING ENVIRONMENT:

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.

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