Distribution Coordinator

Section 1: Position Summary

The Distribution Coordinator position will support the Loans and Distributions team to provide timely and accurate processing of distributions/loans. The role also requires understanding operational workflows as it relates to both the individual role and Operations as a whole.

Section 2: Job Functions, Essential Duties and Responsibilities

Disbursements:

Support timely and accurate processing of disbursements

Research and resolve outstanding issues as it pertains to distributions processing

Basic understanding of 1099R record process by researching and resolving all discrepancies on payouts including applicable state and federal tax withholding, fees, etc.

Partner with various trust companies, recordkeepers and internal departments to ensure participant checks are mailed timely. Also ensure all trust excesses are identified and invested or resolved timely. 

Timely and accurate follow up with clients for un-cashed and/or voided distribution checks.

Effectively communicate (verbal/written) with clients on transaction forms that are not in good order and follow up as necessary to ensure timely completion.

Identify escalated issues/concerns and refer these to your leadership team.

General duties and responsibilities:

Consistently provide a high level of customer service while communicating and coordinating with internal/external business units to assist in issue resolution.

Document procedures and workflows.

Seek out training opportunities offered through the Learning Center. Continuously increase skill set on less familiar topics that have an influence on the department.

Responsible for protecting, securing, and proper handling of all confidential data held by FuturePlan to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to FuturePlan or our clients.

Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.

Section 3: Experience, Skills, Knowledge Requirements

1-3 years of office administration preferred

Demonstrates ability to document procedures that are clear and easy to understand. Effectively communicates with clients on specific tasks.

Effectively solves problems with direction utilizing resources/procedures for a specific process, with a defined resolution. .

Works efficiently with a pre-defined schedule or set of existing priorities. Responsibility to manage own tasks, but may need assistance dealing with conflicting priorities.

Ability to complete daily work as assigned. 

Familiarity MS-Office software applications, including Excel & Word

We are proud to be an Equal Opportunity Employer

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. No associate is permitted to work at a location outside the United States for any length of time, except for approved business travel on a limited basis. Exempt Associates traveling outside the United States on personal travel or while on PTO may work on a limited basis (e.g., occasionally checking and responding to business-critical emails or dialing into business-critical meetings) from their personal devices but not from a company-provided computer.

At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for a better future through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity—housed within our Core Values: People Matter. Quality First. Integrity Always.®

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).